Q. How does the site work?
A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on Place order. You let us know your address, select a convenient delivery time, you are done. A Family Bazar representative will then deliver your order right to your home or office.
Q. How much do deliveries cost?
A. The delivery fee across the country is in the table below:
Orders below 600 taka in Dhaka your delivery cost only 69 Taka
Orders Over 600 taka in Dhaka your delivery cost only 69 Taka
Orders below 600 taka in All District your delivery cost only 69 Taka
Orders Over 600 taka in all District your delivery cost only 69 Taka
Q. How can I contact you?
A. You can always call +880 1877-655563 or mail us at support@thefamilybazar.com.
Q. What are your delivery hours?
A. We deliver from 8.30 am to 10 pm every day. You can choose from available slots to find something that is convenient for you.
Q. How do I know when my order is here?
A. A Family Bazar representative will call you as soon as they are at your house to let you know about your delivery.
Q. How do I pay?
A. We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our Family Bazar representatives should always carry enough change.
Q. Do you serve my area?
A. We are currently serving in the city of Dhaka.
Q. My order is wrong. What do I do?
A. Please immediately call +880 1877-655563 and let us know the problem.
Q. What if the item is out of stock?
A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we are unable to source it, we will send you Push Notification to inform you.
Q. Why should we buy from you when I have a store nearby?
A. Well, Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner store. So, there is really no reason to not buy from us.
Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
Q. Can I order over the phone?
A. Absolutely. Our hotline is +880 1877-655563.
Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.
Q. When is the handling fee generally added?
A. Generally, products those have the possibility of getting damaged for various reasons and/ or require extra effort to deliver, will have a handling fee added to them.